Trends in State Information and Technology Management

The rapid pace of technological change and innovation that transformed government service delivery in the 1990s has been slowed in recent years by the bleak fiscal realities facing most states. Although the demand for online services and 24/7 access to information remains strong, information technology (IT) initiatives must now demonstrate a clear return on investment with an emphasis on system integration and infrastructure consolidation. States are also recognizing the importance of centralized IT oversight, common standards and shared solutions to save money and deliver more effective services to citizens and businesses.

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About the Authors
Jack Gallt is an issues coordinator for the National Association for State Chief Information Officers (NASCIO) with responsibility for coordinating association activities in the areas of wireless technology, spectrum management, public safety communications and criminal justice information sharing.

Chris Dixon is an issues coordinator for the National Association for State Chief Information Officers (NASCIO) with responsibility for coordinating association activities in the areas of digital government, homeland security, cybersecurity and economic development.

Mary Gay Whitmer is an issues coordinator for the National Association for State Chief Information Officers (NASCIO) with responsibility for coordinating association activities in the areas of privacy, business case development, innovative funding and procurement.