Performance Measurement and Improvement in State Agencies

The most innovative and productive state agencies do not simply execute one good program. Rather, they integrate advanced management techniques into a comprehensive approach to productivity improvement. Productive state-government agencies stress multiple measures: internal capacities, outputs produced and outcomes achieved. They use performance measurement and evaluation to help establish goals and measure results, estimate and justify resource requirements, reallocate resources, develop organization-improvement strategies and motivate employees to improve performance.

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About the Author
Marc Holzer is a professor of public administration at Rutgers University, where he serves as executive director of the National Center for Public Productivity. He is the editor of Public Performance and Management Review and is a former president of the American Society for Public Administration.

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