Measuring Court Performance: Access and Fairness in State Courts

State courts are improving public service by adopting the CourTools Access and Fairness survey to gather the views of court users. Key issues of access to court services and fairness in court proceedings are highlighted.

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About the Authors
Matthew Kleiman is a senior court research associate with the National Center for State Courts (NCSC). His work has focused on the development and implementation of: a set of court specific performance measures (CourTools); a framework to understand court culture; and statewide workload assessment models for judicial officers, court staff, prosecutors, and public defenders. He has a Ph.D. in political science from Michigan State University.

Richard Schauffler is the director of Research Services at the National Center for State Courts, where he heads the Court Statistics Project. He also works on the CourTools initiative, developing and assisting states and courts to implement performance measures. He holds a B.S. degree from the School of Criminology, University of California at Berkeley, and an M.A. in sociology from Johns Hopkins University.

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