The Digital Transformation of State Government
The demand for e-government services – that is, the delivery of government services through the Internet – continues to increase as citizens and businesses spend more and more time online. There is the expectation that e-government will make government institutions more efficient, accountable and accessible to the public. The states have made significant progress toward these ends as many government services and associated transactions may now be fully executed over the Internet. States are moving further in the development of e-government as services and their related agencies are integrated with one another, a trend which will likely have a tremendous impact on the structure of state government in the near future.
About the Author
Ed Janairo is a technology analyst at The Council of State Governments. He researches and writes on the states and digital government and he works in the information technology field.