Book of the States 2004

By almost any metric, the performance of state workers’ compensation systems varies greatly, with large swings in claims, costs and disputes over just a few years. As a result of this  dynamic environment, a handful of states “reform” their workers’ compensation statutes almost annually.

The rapid pace of technological change and innovation that transformed government service delivery in the 1990s has been slowed in recent years by the bleak fiscal realities facing most states. Although the demand for online services and 24/7 access to information remains strong, information technology (IT) initiatives must now demonstrate a clear return on investment with an emphasis on system integration and infrastructure consolidation. States are also recognizing the importance of centralized IT oversight, common standards and shared solutions to save money and deliver more effective services to citizens and businesses.

During the next few years, state government human resource professionals will be focused on building and maintaining the workforce of the future. With budget deficits, an aging workforce, and rising benefits costs, state governments are challenged and will continue to be so. State human resources is moving from an administrative, “paper-pushing” role to a consultative role allowing it to play a strategic part in the future success of state government.

Many states have continued to change their human resource management by restructuring personnel agencies, implementing civil service reform plans, reducing the number of position classifications; and planning for future workforce to meet new expectations and demands.

Lotteries exist to serve the players, and the states or jurisdictions that benefit from the proceeds. Responsible, well run lotteries, such as the current U.S. lotteries, are the worth inheritors of a long lottery past.

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