Trends and Issues in State Motor Vehicle Agencies: More than Just a License

Recent events in our society have been the catalyst for rapid change in the way motor vehicle agencies do business. The need to balance highway safety, customer service and security of the homeland has created a challenge that very few industries will ever have to face.

  Download this article in PDF

About the Author
Linda R. Lewis-Pickett is president & CEO of the American Association of Motor Vehicle Administrators (AAMVA). AAMVA is voluntary, nonprofit, educational organization striving to develop model programs in motor vehicle administration, law enforcement and highway safety. The association’s programs encourage uniformity and reciprocity among the states and provinces, and liaisons with other levels of government and the private sector. AAMVA’s  program development and research activities provide guidelines for more effective public service.