Found in Translation: Global Protocol for Foreign Delegations

Found in Translation: Global Protocol for Foreign Delegations
Friday, December 11, 2015

Sponsored by the CSG International Committee

Many state leaders participate in international trips, education exchanges and foreign delegations in their states and districts. Understanding the proper protocol to guide interactions with foreign visitors is key to overcoming intercultural communications barriers and building relationships with overseas contacts. During this session, experts discussed the proper protocol for meeting with foreign delegations, including proper greeting and business card exchanges and how to conduct business meetings and other events. 


Leslee T. Alexander, Director of International Trade, Tennessee Department of Economic and Community Development 

Louise Blais, Consul General of Canada, Atlanta

  Download the presentation "Effective Cross-Culture Communications" in PDF (without audio) as a Video (with audio) 

Ann Pardalos, Manager, Missouri International Trade & Investment Office

  Download the presentation "Global Protocol for Foreign Delegations" in PDF (without audio) as a Video (with audio) 

Shannon V. Shellenberg, Deputy Director, California Senate Office of International Relations

  Download the presentation "Mastering Protocol is Marrying Knowledge with the Art of Grace Under Pressure" in PDF (without audio) as a Video (with audio) 

Speakers' Biographies:

Leslee T. Alexander

Alexander is the international director for the State of Tennessee. She promotes exports from the state and attracts foreign investment. Alexander manages bilateral trade activities, plans trade missions for the governor, and facilitates trade opportunities and education activities across the state. She also manages a small team of in-country trade representatives who assist businesses throughout the European Union and Latin America, as well as a regionally based team of export assistance consultants.

Louise Blais

Blais began her professional career at Interpol and the National Archives of Canada before joining Canada’s Department of Foreign Affairs and International Trade in 1996. She has served abroad as counsellor at the embassy in Washington and Tokyo and as minister-counsellor for political affairs at the embassy in Paris. In Ottawa, she held the position of director of the Public Diplomacy Division and executive director of the Rotational Staff Division before being appointed Consul General of Canada in Atlanta. 

Ann Pardalos

Pardalos manages the overall strategy and daily operations of the International Trade & Investment Office of Missouri, including global offices in China, Europe, Japan, Mexico, Canada, Singapore, Hong Kong and South Korea. She works directly with the governor to support Missouri’s international business efforts, including leading foreign trade missions, attracting foreign direct investment and helping more companies export abroad. In addition, Pardalos is the current president of the State International Development Organizations, the only organization representing state international trade offices that works to increase coordination with federal agencies.  

Shannon V. Shellenberg

Shellenberg has served as the deputy director of the California State Senate’s Office of International Relations since 2001. She has welcomed thousands of officials from more than 130 countries to the California State Capitol, arranging their meetings and activities, and has acted as lead staff on more than 25 delegations to countries as diverse as Egypt, Iceland and Vietnam. She serves as an officer and treasurer of the California International Relations Foundation, a nonprofit corporation established by the Senate to further the exchange of economic, educational and cultural information between government leaders of foreign countries and members of the California Legislature.