Performance Measurement

This report includes bar charts for six indicators of road and bridge conditions and safety, including percent of roads in fair or good condition; percent of bridges structurally deficient; percent of bridges functionally obsolete; traffic fatalities per 100 million annual vehicle miles traveled (VMT); percent of traffic fatalities involving high blood alcohol concentration; and seat belt usage rates. Data were sought for a number of other outcome indicators, including injury rates, congestion and customer satisfaction. However, too few states were able to provide information on these  indicators.

Since its implementation in 2005, Washington’s Government Management Accountability and Performance (GMAP) program has become an invaluable tool to Washington Gov. Chris Gregoire in measuring and improving the performance of state agencies.

Performance management is more important than ever during tough times as officials strive to deliver better results with reduced resources. To help governments implement effective  performance management systems, the National Performance Management Advisory Commission is developing a national framework for performance management.

Results-based decision-making in state government has gained considerable interest as part of government accountability. Use of outcome information by elected officials and managers in budgeting and improving services to citizens still falls far short of its potential. This article provides suggestions for more effective collection and use of performance information.

The most innovative and productive state agencies do not simply execute one good program. Rather, they integrate advanced management techniques into a comprehensive approach to productivity improvement. Productive state-government agencies stress multiple measures: internal capacities, outputs produced and outcomes achieved. They use performance measurement and evaluation to help establish goals and measure results, estimate and justify resource requirements, reallocate resources, develop organization-improvement strategies and motivate employees to improve performance.

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