Boston, Chicago, D.C., Las Vegas, Toronto, San Francisco and New York City are improving their paratransit options through an Uber initiative. Since Uber’s launch, the company has invested in ensuring that its features and technologies are accessible to all users. In November 2018, Uber, a CSG Associate member, announced plans to widely expand paratransit for individuals using wheelchairs and other motorized mobilization devices.
Wheelchair accessible rides are available through Uber WAV. These rides are priced at the same as an Uber X. Six of the eight cities listed above have a wait time of fifteen minutes or less, and Uber is working to achieve the same success in the other two cities over the next few months. Half of Uber’s business in the United States and Canada is represented by the eight cities that have launched this initiative. Uber plans to learn from these cities and expand this model across the country.